The preferred and most expedient way to raise your technical issues, concerns and/or inquiries, is to 'Submit a Ticket'.
When you submit a ticket on our Portal, the system will automatically generate a service ticket for you.
Submitting a Ticket Guidelines:
- All fields with a red asterisk "*" are required fields
- Please provide as much detail as possible of the issue you are having in the Description text box. You can also attach a screen-capture
- We ask that you please submit a separate individual ticket request for each issue you are having
ie. "I can't login to my email and I need help with my PC monitor". In this example, you will submit 2 ticket request.
One for the email issue and another for the PC monitor issue.
Alternatively, you can also contact our technical support hotline during normal business hours at (415) 831-6880
Monday through Friday, from 8 am to 5 pm (PST), excluding observed holidays