Frequently Asked Questions

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Can I use my Cisco IP phone number to make and receive calls remotely versus forwarding calls to my mobile phone?
Cisco Jabber Softphone software enables you to make and receive phone calls using your existing Cisco IP phone number on the go. This desktop softwar...
Fri, Aug 23, 2019 8:16 AM
Can I use my mobile device to make and receive phone calls from my assigned Cisco Phone Number?
Simply download the Cisco Jabber App from the App Store or Google Play Store to use with your iPhone or Android mobile device. This app will ...
Wed, Feb 3, 2021 1:08 PM
Does the City offer wireless mobile discounts to Government Employees?
  Yes! Click here for more info on discounts. NOTE: you will prompted to login with your SFGov email credentials... See Also: SF City ID ...
Fri, Oct 25, 2019 8:46 AM
How do I add a Power BI "tab" in Microsoft Teams?
Currently, Microsoft Teams is not connected to the Government Tenant so it won't pull in data from there like it's supposed to. Maybe some day in th...
Wed, Apr 17, 2019 8:20 AM
How can I block an email sender that's sending "SPAM/Phishing" emails?
There are going to be times you'll receive “SPAM”/”Phishing” emails in your email Inbox. O365/Outlook normally tries to filter these types of...
Sun, Jul 12, 2020 7:41 AM
How can I forward all of my Cisco desk phone calls to my mobile phone remotely?
In order for you to have the ability to forward/un-forward your Cisco phone calls remotely, you must be added as a user on the Cisco Unified Self-Care Porta...
Wed, Apr 8, 2020 7:06 AM
How do I call forward all my phone calls from my Cisco IP 7841 desk phone?
  1. If there are multiple extensions on your phone, only the "first line" can call-forward. If the line you are forwarding...
Wed, Apr 8, 2020 6:53 AM
How do I check my voicemail messages remotely from an Avaya phone system?
To access your Avaya voicemail externally, call 415-557-4610 then press the star key  *  and enter your extension and password.
Fri, Aug 2, 2019 10:06 AM
How do I configure Cisco AnyConnect VPN on my iPhone?
  Go to the App Store and download > Cisco AnyConnect After the App is installed > Tap on Connections > Add VPN Connections....
Sat, Nov 14, 2020 7:39 AM
How do I connect to Remote Desktop so I can see my network resources when I'm working offsite?
First, if you are working remotely and you're not connected onto the City's network, you must first launch and login into your VPN account. If you d...
Sat, Sep 1, 2018 2:30 PM