Frequently Asked Questions

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What is the coverage area for my iPhone and Android smart mobile device?
The map below shows your domestic coverage area, an approximation of wireless voice & data coverage in the United States which includes: Alaska, Hawaii,...
Wed, Apr 17, 2019 12:08 PM
What is the difference between a Personal Hotspot/Tethering, MiFi and WiFi? Why do I need to know?
Depending on your duties and responsibilities, it helps to understand even just a little bit, what type of connectivity needs are offered out there and whic...
Wed, Apr 24, 2019 1:36 PM
What is a DSW Number and why do I need this information?
  Your unique DSW Number (aka your CCSF Employee ID Number) is printed on the back of your DSW ID card. This helps to distinguish City employees from...
Wed, Jul 25, 2018 8:11 AM
What is Microsoft Teams?
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (includi...
Wed, Dec 18, 2019 9:51 AM
What is Power BI and how can I install it?
  What is Power BI? Power BI is a cloud-based business analytics service that enables anyone to visualize and analyze data with greater sp...
Wed, Oct 23, 2019 5:02 PM
What is this 'REC Agent Line' on my Cisco Phone and why do I have it?
The 'REC Agent Line (ie. +10030238020)', only exists for Permits & Reservations staff phones at the Log Cabin. This is an internal only li...
Tue, Apr 23, 2019 4:42 PM
What is Zixworks?
Why am I getting email notifications from Zixworks Corp?
Sun, Jul 22, 2018 11:52 AM
We're having issues with our copier. Who should I contact to get this fixed?
  When there's an issue with a copier (ie. paperjam, noises, etc...), the LCD will most likely display the identified cause and will present a ...
Fri, Jan 8, 2021 8:49 AM
When I visit a website, I'm getting a "Proxy server isn't responding" error? What should I do?
The most likely cause of this error is that you are logged-in on a PC under the "Activenet" user-account. The "Activenet" PC user-ac...
Fri, Aug 30, 2019 8:23 AM
I need to VPN/Remote in to CCSF while abroad. What do I need to do?
Please submit your request along with the attached form filled-out well ahead in advance like at least one month prior to your departure.
Thu, Jul 29, 2021 4:54 PM